We are Dialoga
The experience that transforms your present and your future
Dialoga, a base of experience in constant evolution
We are constantly evolving, moving towards innovation and committed to continuous improvement and improvement, we adapt to new market needs and trends.
We promote an open and transparent dialogue focused on results for our clients, the satisfaction of our clients' clients, and commitment to our employees.
Constantly evolving to offer a service of excellence, more than a company, a community of knowledge in constant growth.
Dialoga Mission
To be the strategic ally of companies in the transformation of their customer experience, providing personalized, innovative solutions with a customer-centered approach, to achieve excellence and success.
Vision Dialoga
To become the leading company in BPO services globally, recognized for our passion of our highly qualified team, culture of innovation and commitment to excellence.
We cultivate an environment of harmony and tolerance, where differences are valued and collective well-being is promoted.
We embrace diversity and equity, creating a space where each individual has equal opportunities to reach their full potential.
We work with enthusiasm and dedication for the customer experience.
We adapt quickly to market changes and the needs of our clients, responding efficiently and flexibly.
We are committed to the highest quality standards in all our processes and services.
Artificial intelligence
We promote efficiency, innovation and growth
Driving the Digital Transformation of your Business
At Dialoga BPO, we are at the forefront of digital transformation, using Artificial Intelligence (AI) to drive efficiency, precision, personalization and innovation in your business. We offer you a range of tailored solutions to identify AI opportunities in your business.
Where technology meets empathy to create a superior customer experience.
Conversational Artificial Intelligence (Conversational AI) is transforming the way companies communicate, we offer you tailored solutions for:
1. Implement smart chatbots:
- Develop chatbots that understand natural language and respond to customer queries in a precise and personalized way.
- Provides 24/7 support on multiple channels (chat, voice, social media).
- Reduce waiting time and increase customer satisfaction.
2. Optimize omnichannel service.
3. Develop virtual assistants.
- Implement virtual assistants that interact with your customers in a natural and proactive way.
- Anticipates customer needs and offers personalized solutions.
- Increase customer loyalty and engagement.
Integrate Conversational AI into your existing processes.
Generative Artificial Intelligence (Generative AI) is revolutionizing the BPO sector by driving creativity, efficiency and personalization. At Dialoga, we offer you tailored solutions for:
- Identify implementation opportunities in your business.
- Design and implement customized solutions.
- Measure the impact of Generative AI on your processes.
Boost your BPO with Generative AI and reach new levels of efficiency and creativity!
Can you imagine reducing repetitive tasks in your company that are executed automatically and your agents focus on what really matters?
1. Automate manual tasks.
2. Improve accuracy.
3. Manage large volumes of data and transactions
4. Develop intelligent chatbots that interact with your customers naturally and respond to their queries.
Identify automation opportunities in your business.
Can you imagine knowing your clients in depth and optimizing your BPO with real data?
Interaction analysis allows you to achieve this and much more. At Dialoga, we offer you tailored solutions for:
1. Analyze interactions with your customers across multiple channels
2. Personalize customer service based on their needs and preferences.
3. Improve operational efficiency.
4. Measure the impact of your actions and make strategic adjustments.
Make strategic decisions based on evidence.
Customer Experience
In constant movement towards innovation.
Driving the Digital Transformation of your Business
At Dialoga BPO, we are at the forefront of digital transformation, using Artificial Intelligence (AI) to drive efficiency, precision, personalization and innovation in your business. We offer you a range of tailored solutions to identify AI opportunities in your business.
Where technology meets empathy to create a superior customer experience.
DIALOGA BPO is a Colombian company with 12 years of experience in Contact Center and BPO management. We have specialized in small and medium-sized companies, providing a boutique, personalized service and tailored solutions.
Dialogue with your strategic ally for success: customer satisfaction, tangible results and cost optimization
Our proven experience allows us to offer a high quality, efficient and reliable service. We have a highly qualified team committed to the satisfaction of our clients.
At Dialoga BPO, we are convinced that the best way to help our clients achieve their objectives is through a close and personalized relationship. Therefore, we are dedicated to understanding your reality.
Employee experience is key to success.
At our company, we focus on creating a positive and supportive work culture that encourages:
- Safe, healthy and flexible work environment.
- Opportunities for professional development and personal growth.
- Recognition and reward of good performance.
- Open and transparent communication.
- Attention to the needs and concerns of employees.
In a world where customer experience (CX) is key to business success, Dialoga BPO stands out as an industry-leading innovator. With extensive experience and a customer-centric approach, Dialoga BPO offers customized solutions that help companies improve customer satisfaction, increase loyalty and generate tangible results.
Services
We design omnichannel solutions to achieve effective contacts with our users.
Contact Center
Experts in simplifying, ensuring and making your customer service profitable.
Satisfied users support us.
Multichannel technology to reach your customers efficiently.
Security and privacy guaranteed in every interaction.
Intelligent interactions with automated prioritization and routing.
Dialoga: Your ally for an exceptional customer experience.
How does it work
We provide flexibility to our employees, allowing them to work from home, on-site or in hybrid environments, always with the skills and experience necessary to deliver exceptional care.
We are the CX BPO that transforms your experience
With Dialoga BPO, your customers not only get a quick solution, but also a positive emotional connection that will make them remember your brand for the right reasons.
Through a wide range of channels and a customer-centric approach, we help you create an exceptional experience that exceeds expectations with every interaction.
Omnichannel: Attention without limits, on the channel you prefer.
We help you create a frictionless omnichannel experience, allowing you to interact with your customers no matter which channel they choose: voice, email, chat, social media, or even the metaverse.
Adjust customer service capacity to your needs
We scale our resources based on contact volumes, campaigns or seasonal peaks, ensuring you always have the right staff to serve your customers.
How does it work
Access a team of highly trained professionals: We carefully select the best talent and provide them with the training and training necessary to offer an exceptional experience to your clients.
We help you grow by achieving stronger connections with your clients
We offer support across a wide range of channels, including phone, email, chat, social media, and the metaverse, so you can reach your customers wherever they are.
Personalize every interaction
We use a personalized approach to understand each client's needs and preferences to deliver a unique and memorable experience.
Increase your customers' repurchase value
We implement customized sales and marketing strategies to encourage repeat purchases and long-term profitability.
How does it work
Your peace of mind is our priority. Therefore, our trust and security services are backed by a multidisciplinary team of highly qualified professionals:
Back office support a priority process
While public-facing interactions are the visible face of your brand, back office operations are the engine that drives them. Leading companies know this and are not only investing in customer-facing operations, but also in transforming the back office functions that support them.
Optimize efficiency and accuracy
Automate repetitive tasks, centralize data and processes, and optimize workflows for greater efficiency and accuracy.
Obtain valuable insights from back office data to make strategic decisions that positively impact CX.
Streamline problem resolution
Implement technological solutions and efficient processes to resolve customer incidents quickly and effectively.
Optimize resources and eliminate redundant processes to reduce operating costs.
How does it work
We adapt each case to the specific circumstances of each client. Effective communication: We establish clear and transparent communication channels.
We reduce customer default times
Our direct collections services are designed around teams of highly qualified professionals who work with advanced artificial intelligence and interaction analysis tools to better understand your customers, and deliver measurable debt reduction results.
Highly trained professionals
With extensive experience in collection management and in-depth knowledge of legal regulations.
Empathy specialists: Who understand your clients' situation and treat each case with sensitivity and respect.
Cutting-edge technology
Advanced artificial intelligence: To analyze data, predict behavior and optimize recovery strategies.
Interaction analysis tools: To understand the needs and motivations of each customer.
How does it work
We offer personalized and efficient attention in the native language of each client. Reduces waiting times and resolution of incidents.
Look beyond traditional approaches to reduce the operating costs of your service
Provides technical support in multiple languages, meeting the needs of customers around the world. Increase service availability with a global team that operates 24/7. Take advantage of the experience and skills of agents specialized in different areas.
An innovative technical support model
A specialized team, made up of a program manager, a knowledge engineer and a best practices analyst, focuses on offering a solution that helps your company's users help themselves.
Highly qualified agents
With extensive experience in problem solving and customer service.
Multilingual professionals: They are fluent in several languages to serve clients from all over the world.
How does it work
We implement the latest digital tools to optimize team performance, based on continuous improvement.
Agile operations designed for flexibility
At Dialoga BPO, we help you reimagine traditional and remote CX models with customized hybrid solutions, we are your ally to build a hybrid, successful and sustainable CX future.
Adapt to new needs
Flexibility: Offer your clients personalized attention regardless of their location or schedule.
Scalability: Scale up or down your CX team quickly and efficiently based on demand.
Enhance customer experience
Global talent: Access a diverse team with the best skills and knowledge, regardless of your location.
Greater availability: Provide 24/7 support with agents in different time zones.
Feedback collection and analysis: Surveys, interviews and social network analysis to understand customer perception with concrete actions
How does it work
Personalized loyalty programs
Creation of customer profiles: Collection and analysis of data to better understand the needs and preferences of each customer, designing personalized strategies with offers and benefits adapted to the interests and behaviors of each individual.
Exceptional customer service
Efficient problem resolution: Agents trained to resolve incidents quickly and effectively.
Empathic communication: Human and personalized treatment that generates trust and loyalty.
Loyalty campaign management
Design and execution of multichannel campaigns: Email, SMS, social networks, etc.
Analysis of results and optimization: Measurement of the impact of campaigns and adjustment of strategies to improve their effectiveness
How does it work
Support your clients when they need you by accessing a pool of diverse talent on a global scale. Connect your CX strategy with various locations.
Agile Scalability, Anywhere
When you and your customers need support, you need it now, but rapid growth cannot come at the expense of your CX. We connect you with talent from diverse geographic areas around the world, culturally aligned and ready to perform.
Scalable CX talent
Our virtual recruiting expertise, combined with local expertise in each recruiting market, expands your ability to attract talent across geographic boundaries and hire the most qualified candidates.
Human and digital service
Expand your CX strategy beyond the traditional boundaries of labor arbitrage. With a strategy that integrates digital automation and self-service support, you can achieve even greater efficiency while satisfying your customers on their chosen channel.
How does it work
Trust and safety services are backed by a team of experienced rules experts, performance and quality managers, trainers and moderators.
Defend your online presence and experiences
Connecting human experience and digital-first solution design, our global network of experts, quality specialists and moderators monitor and manage content across all your online environments.
Cultural affinity
Ensure content moderation activities are carried out culturally sensitive and in line with local regulatory compliance and context with the support of multilingual CX teams in all our locations.
Build trust across all channels
Participate in the world's largest social interaction platforms and emerging channels such as the Metaverse and Web3 to ensure that your brand reputation is protected in user-generated content in all aspects of the online environment.
Sectors
Your sector is our specialty
360 Vision
We discover and innovate in your sector to offer CX anywhere. We love working behind the scenes, as an extension of your brand, connecting and interacting with people to deliver the best customer experiences in the world.
The industrial sector now focuses its needs leveraged on BPO services, they dedicate themselves to working on their products and services and outsource all the solutions where they require support with their clients.
Customer Support
- Problem resolution
- Queries
- Requests
- Pre- and post-sales assistance
- Product activation
Back office
- Data entry
- Order processing
- Mail and fax processing
- Scanning/imaging
- Execution
Changing consumer expectations, competition from fintechs, and growing concerns around data security and privacy are redefining brand engagement.
Commercial Bank
- Consultations and account maintenance
- Customer Support
- Online support
- Fraud management
- Acquisition of new accounts
- Credit card assistance
Card services
- Consultations and account maintenance
- Card replacement
- New accounts
- Risk and fraud management
- Payment processing
- Technical support (web and app)
Loans and financing
- Consultations and account maintenance
- Back office
- Customer Support
- Collections in early phase
- Payment processing
- Insurance
The key is customer satisfaction, and the only way to achieve success is to offer them what they want, how they want it and when they want it.
Sales programs
- B2C and B2B telephone sales
- Outbound telephone sales
- Recovery and retention
- Cross-sell and up-sell
- Chat and email support
- Technical support
Customer Support
- Acquisition
- Inquiries/billing
- Returns and refunds
- Retention and loyalty programs
- Complaint/problem resolution
- Chat and email support
Additional services
- Collections
- Paid
- e-commerce
- Item processing
Your clients in the health sector want simpler, coordinated and empathetic experiences with personalized and comfortable services.
Provision of health care
- Prescription Assistance
- Income
- Other
- Billing and payments
Medical insurance
- Eligibility, subscription and benefits
- Incidences
- Self-service and web support
Health and Wellness Management
- Lifestyle and well-being
- Advice on the healthcare system
- Vaccination records
- Palliative care
- Telemedicine
Regardless of the type of insurance (life, home, auto, health, travel, etc.), Dialoga BPO has the experience, talent and technology to customize solutions that adapt to the needs of your clients at any time and place.
Services
- Back office support
- Claims management
- Customer Support
- Personal assistance
- Default/loss management
- Document management
- Consultations on new products and services
- Renewals and retention
- Sales
With Dialoga BPO, your telecommunications company will be prepared to face the challenges of the future and offer an exceptional customer experience that drives loyalty and business growth.
Broadband, cable and satellite
- Marketing digital
- Online purchasing
- Billing
- Sales: upsells, cross-sells, packages
- Customer service and billing
- Loyalty and retention
- Technical support
Mobile and wireless
- Marketing digital
- Online purchasing
- Billing
- Sales: upsells, cross-sells, packages
- Customer service and billing
- Loyalty and retention
- Technical support
Dialoga BPO helps you leverage the latest trends and technologies to create exceptional CX that drives loyalty and growth for your business.
Customer journey support
- Sales and channel support
- Data-driven marketing solutions
- Social listening and content moderation
- Artificial Intelligence (AI) and automation
B2C technology
- Sales support
- Marketing and customer acquisition
- Technical support
- Activation and support
- Live troubleshooting
- Product logistics
- Inventory Tracking
Technical support
- Level 1: Basic troubleshooting and help center
- Level 2: Complex escalations and case management
- Level 3: Large-scale business problems
- Level 4: Product testing, laboratory services and solution design
B2B technology
- Data-driven marketing solutions
- Sales and channel support
- Back office operations
- Technical support
- Management of incidents
- AI and automation
Travelers' expectations grow exponentially, we help you connect with them in a personalized and memorable way, from trip planning to final satisfaction.
Customers
- Airlines
- Cruise ships
- Car rental companies
- Hotels
- Online travel agencies
- Vacation accommodation websites
- Vacation packages
- Games and casinos
Back office
- Ticketing services
- Support for web users
- Specialized reserves
- Brochure processing and management
- Loyalty and rewards programs
- Travel packages
Competition from tech giants, changing customer expectations, and the growing need for sustainability demand a rethink of customer experience (CX).
Communications
- Emergencies and crises
- Service interruptions and blackouts
- Knowledge Base and Self-Service: FAQs, Guides, Videos
- Fault messages
- Reminders
- Social networks
Digital transformation
- Technological integration
- AI and automation
- Digital assistant
- RPA and RDA
- Analysis tools
Contact us
We focus on the solutions you are looking for
Address
Cra. 19b #83-63 Piso 3 Bogota, Colombia
Commercial Email
jgutierrez@dialogabpo.com
Email Vacantes
seleccion@dialogabpo.com
We love helping companies create memorable experiences for their customers, experiences that generate loyalty and increase profitability.
Don't hesitate to tell us! We are here to listen to you and help you make your life easier in the world of CX.
Telephone
+57 302 214-3789
Website
www.dialogabpo.com
